Terms

The deal

StrykBot provides AI chat, SMS and booking software to your business on a monthly subscription. You give us accurate information about your business, you keep your account credentials to yourself, and you pay for the plan you chose. We keep the service running and keep your data separated from every other client's.

The free trial

New monthly AI Receptionist accounts get 30 days free. Nothing is charged during the trial, and nothing is charged at the end of it unless you choose to continue. Annual plans carry no trial: they are billed up front, at ten months' price for twelve.

Billing

AI Receptionist is $199 a month or $1,990 a year; Full Digital Presence is $899 a month or $8,990 a year, billed from day one. Annual plans are ten months' price for twelve, taken once. Billing runs through Stripe from the end of your trial, in advance. Monthly plans: no contract, no setup fee, and we will always tell you before a price changes.

Renewal and cancellation

Plans renew automatically until cancelled, at the price shown when you signed up. You cancel from inside the app (Settings → Manage plan & payment), with no notice period and no retention script. Monthly plans: cancel any time and you keep access to the end of the period you have paid for. Annual plans are a 1-year commitment: a full refund if you ask within 30 days of the annual charge, not refundable after that; you can turn off renewal at any time and the plan stays active until the end of the year you paid for. The refund policy sets this out.

What the AI is

The bot generates its answers. It is trained on what you give it and constrained by the rules you set, and it is accurate in ordinary use , but it is software, not an employee, and it can get something wrong. You are responsible for what your bot says to your customers, which is why every conversation is logged for you to read and every rule is yours to tighten. Do not use StrykBot to give medical, legal or financial advice, or as the only channel for anything urgent or safety-critical.

Text messaging

You are the sender of messages that go out from your account and are responsible for having the right to message the people you message — including compliance with the TCPA and any other law that applies where you operate. Every StrykBot number honours STOP and HELP automatically. We will suspend an account that is used to send unsolicited bulk messages.

Acceptable use

Do not use StrykBot to break the law, to deceive people about who they are talking to when they ask, to harass anyone, to send malware, or to resell the service as your own without a written agreement with us. Do not attempt to reach another client's data or to circumvent the limits on your plan.

Your data is yours

Your business information, your customers' conversations, your leads and your bookings belong to you. Ask and we will export them. Ask and we will delete them. We do not sell them, and we do not use one client's data to benefit another.

Uptime and support

We aim to keep the service available at all times, and it is hosted on infrastructure built for that, but we do not offer a contractual uptime guarantee at these prices. Support is by phone, text and email; on the Pro plan it is prioritised.

Limits of liability

StrykBot is provided as-is. To the maximum extent the law allows, our total liability for any claim is limited to the amount you paid us in the twelve months before it arose, and we are not liable for lost profits or indirect losses. Nothing here limits liability that cannot legally be limited.

Ending it

You can cancel any time from inside the app (Settings → Manage plan & payment); a monthly plan stays active to the end of the period you have paid for. We can suspend or end an account that breaches these terms, does not pay, or puts the service or other clients at risk, and where it is reasonable to do so we will warn you first and give you your data.

Changes

If these terms change materially we will email account owners before the change takes effect.

Governing law

These terms are governed by the laws of the State of Louisiana, USA.

Contact

StrykBot, Lake Charles, Louisiana · strykbothelp@gmail.com · (337) 486-8711