Refund policy

The free trial

Every new monthly AI Receptionist account gets 30 days free. Annual plans carry no trial, two months free is their incentive, and the annual sections below cover them. Nothing is charged during the trial, and if you do not continue, nothing is charged at the end of it either. You are not signing up to a payment when you start a trial, you are signing up to a trial.

Monthly plans

Cancel any time from inside the app (Settings → Manage plan & payment). Cancellation takes effect at the end of the period you have already paid for, and your account keeps working until then, you do not lose the days you bought by cancelling early. We do not refund part months.

Annual plans — the first 30 days

A full refund, no questions asked, if you ask within 30 days of the annual charge.

Annual plans — after the first 30 days

After the first 30 days, annual plans are a 1-year commitment and are not refundable: a full refund only within 30 days of the charge. You can turn off renewal at any time from inside the app (Settings → Manage plan & payment), and your plan stays active until the end of the year you paid for.

Auto-renewal

Annual and monthly plans renew automatically until you cancel, at the price shown when you signed up. To cancel, open Settings → Manage plan & payment inside the app: a monthly plan cancels any time and stays active to the end of the period you have paid for; an annual plan can turn off renewal at any time and is refundable only within 30 days of the charge. There is no retention script, no notice period and nothing you have to argue your way through. If you cancel and we charge you anyway, that is our error and we refund it in full.

Your data when you leave

You have 30 days from cancellation to export your customer records, notes, photos and documents. We keep the account's data available for that window, and delete it afterwards. Ask us and we will do the export for you rather than leave you clicking through it.

Your phone number

If we provisioned a phone number for your account, it stays live until the end of your paid period and is then released. A number can be ported out to another provider instead, tell us before the account closes and we will start the port rather than release it. A released number cannot be recovered, so this is worth asking about early.

If we cancel your account

If we close your account for any reason of our own, we discontinue the product, or we simply decide not to keep serving it, you get a full prorated refund of whatever you have paid for time you will not receive.

Where a refund is not given

We do not refund accounts closed for abuse of the service or for breach of the terms — for example sending unlawful messages through a connected number, or reselling access without an agreement.

How to ask

Text or call (337) 486-8711, or email us from the address on the account. A person reads it. We aim to answer the same working day and to return money within five working days of agreeing it.

Back to pricing · Terms · Call or text (337) 486-8711